IT Product Manager
Job Summary:
The Product Manager owns the product vision, strategy, release roadmap, competitive analysis and positioning for the product and is a major influencer of all steps in the product lifecycle including research, development and maintenance. The Product Manager will be measured by product delivery accomplishments, market growth achievements and client satisfaction.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Define product strategy and roadmap
Manage staff in multiple work groups including hiring/terminating, mentoring and writing performance reviews
Identify product innovations and work to eliminate product deficiencies
Develop requirements and business cases for recommended new product development and major enhancement initiatives
Create and maintain product documentation including project plans, technical information, and related calendars
Develop cross-organizational relationships to achieve the desired results
Maintain current knowledge of the competitor landscape (platform, product offering, industry focus, strengths/weaknesses) to help shape strategy
Interact with our Partners’ Product Managers re: product support, including deliveries’ scheduling, enhancements and fixes
Help the company promote its brand, product offerings and industry expertise as opportunities arise
Act as liaison between Sales & Marketing, Client Services and IT teams to support product positioning and customer demand as part of new product development; respond to associated requests as necessary
Work with the Training team to develop internal and external product training plans; provide technical guidance and “train the trainer” information for new products to internal stakeholders
Consult with the Client Services team to ensure appropriate service levels for the product line
Act as a product champion within the company
Other related duties, as assigned
Skills & Experience:
4-year Business degree or higher
5+ years product management experience including 3+ years with Payroll/HR, Finance or Accounting Software
Complete knowledge of SDLC
Demonstrated success defining, launching, and maintaining business products
Strong knowledge of project management methodologies, business processes and information technology; solid understanding of product planning
Ability to interact with internal and external customers in a professional manner and to provide exceptional customer service
Applied skills in areas such as Web-based applications and with customer facing tools, etc.
Experience facilitating meetings attended by users, peers, executives and customer management
PREFERRED QUALIFICATIONS:
Product Management and/or Project Management certification a plus
Knowledge and experience with Payroll Service Bureau operations a plus
Familiarity with SaaS product delivery models a plus